B I L L I E   W E B S T E R

I L L U S T R A T I O N  &  D E S I G N


p o l i c i e s




Before ordering, please read through these policies carefully.

R E T U R N S   &   E X C H A N G E S




Please be aware that all sales are final and cancellations are not accepted.


If there is a problem with an item, please send a message here and the issue will be resolved for you.


Returns and exchanges are accepted. Customers have 28 days from the arrival date to request returns and exchanges. After this date has passed, returns and exchanges will not be accepted.


Original drawings, made-to-order items and customised orders are not allowed to be returned or exchanged.


Customers are responsible for shipping costs to return items. Items must be returned in the orignal condition for a return/exchange to proceed.







Orders can take up to a week to process and ship. Please allow for this combined with shipping time when placing an order.


For international orders: any customs, duty or import fees are the responsibility of the customer.



P R I V A C Y   P O L I C Y




Customers information will only be used for thse purposes :


- For communications pertaining to the order


- To process the order